Courteous, responsive, punctual, efficient, professional, personable, respectful, honest. Mr. Smalling and his office manager (I cannot remember her name, I apologize to her) were all of those things. Due to a recent squirrel in my fireplace, I needed a chimney cover. I called several companies and without coming to assess what I had to know what I needed, I was quoted anywhere from $500-$1,000 for a chimney cap. A friend of mine suggested I call Mr. Smalling. Best decision EVER. I phoned late that afternoon. The office manager asked if I could email a photo of my chimney so they could see what I had. I did and within minutes, I had a VERY reasonable quote of what I needed and an appointment for first thing the following morning. Mr. Smalling arrived and within 30 minutes or so I had a chimney cover that reasonable. I particularly appreciated that as a single woman I was respected. Mr. Smalling didn't attempt to take advantage and try to upsell me. That in itself makes Smalling Masonry a top notch firm. I would recommend them highly and will definitely use in the future.
Thank you so much for the review! If you ever have any other issues please feel free to give us a call. We were glad we were able to help
Andrew and Storm were great. They got there on time every day, and answered our questions to our satisfaction. Highly recommend their services!!!
Thank you so much for taking time to leave us a review. It was a pleasure working with you guys. If all clients were as nice as you we would have an easy job!
Gary and his team did an excellent job with my gas stove installation.
Chimney partial rebuild - great experience!
After a nightmarish situation purchasing a home with a chimney in desperate need of repair - Gary and his team to the rescue! Gary was very patient with me, answering every question I had, even responding on a Sunday. On the day of repair, the team was on time, worked diligently, and once finished - left the area cleaner then when they started. We had a unique situation with brick exposed inside the bedroom - Gary's team kept the carpet spotless and even built a special design into the bricks. When there was slight damage to our ceiling paint in the bedroom, Gary came by himself to correct the damage. Extremely pleased with their team and their work! We won't hesitate to use them again in the future.
Thank you so much for the review. I think these are the most kind things ever said about Smalling Masonry! Our team tries very hard not to disappoint. It sounds like we hit it out of the park. WE are glad we were able to help!
Well Recommended, great service
Gary was right on time. They were highly professional in protecting our home environment from the effects of cleaning the fire place.He was able to explain everything about how our particular wood burner operated and make recommendations on how to get the most out of the unit. We would definitely use they're services again in the future.
Professional and Friendly, Great Experience
Gary was very easy to work with, and very genuine in his approach. The team that completed the work did a fantastic job, and kept the worksite as clean as I would myself Really enjoyed the experience and love the transformation of our fireplace. Would easily recommend the team for your next masonry job.
Gary, Storm and his team did an excellent job. In a time when finding reliable, experienced repairmen are hard to find, they are a welcome change. From the estimate to the repair of my chimney and clean up, everything was done as expected. They were professional and left the work area neat and clean. The fireplace looks great Thank you for a great job. Please let me know if you need any references.
Repeat Customer in older home
Gary and his team have done extensive work on our home. We bought a 1929 tudor in Meridian Kessler two years ago that required significant restoration. We trusted Smalling Masonry because of multiple recommendations from neighbors. They rebuilt both our chimneys and did tuck pointing in other weak portions of the exterior. The communication, level of professionalism and quality of work was fantastic. Gary stayed in touch afterwards to ensure our satisfaction. We continue to use Smalling Masonry for our annual chimney sweep and they are the only masons we will trust for future work.
Thank you for the kind words! You guys are awesome. I love stopping by and taking care of your chimney!
What they do best is what everyone should be doing!
While it wasn't an "emergency" we needed our chimney repaired because we were getting internal damage to a plaster ceiling in a second floor room. Gary came out and took pictures of the chimney(s) so I could see the state they were in. The most problematic of which was the chimney to our basement water heater. It was in bad shape. Our main chimney had some issues as well. Gary and I discussed options and while cost is always a factor, I knew that I'd rather do something that can survive for a long, long time (and with a house that is 109 years old, you try to do your best to keep it as healthy as possible) rather than something more akin to a patch. When I say that they did what other trades should be doing (which just shows you how people can get used to poor service over the years), it really came down to little things like good communication, being professional in their face-to-face with me, being respectful of our house and yard and, as sad as it is to admit that so few trades value this, they were on time! Not just pulling up to the house at 8 am but work beginning at 8. You could set your watch by it! I cannot recommend Gary and his team enough. You will not regret the choice to use them to take care of your home.
High quality service & very proffesional
I loved working with smalling masonry. They came out on an emergency call to do a complete rebuild of our chimney. Gary is amazing, and was able to switch around his schedule and put my mind at ease. The guys were there even earlier than he said which shows me their go getter attitude! They did a camera scope of my chimney to give me the piece of mind about my fireplace being in working order. Unfortunately, they found cracks in the liner but if we would have started a fire without that inspection it could have ended very badly. I enjoyed the whole process from beginning to end, and Gary was always available with any questions I had along the way. I can not stop staring at my beautiful new chimney!
They showed up on time to install my wood stove and did an awesome job. They were very professional and they even cleaned up after themselves! I highly recommend Smalling Masonry
Thank you for the kind review. We always appreciate feedback!
Excellent service and professionalism
Delivered the job as promised in prompt and professional manner. Always answered questions in timely fashion. Clean up excellent and new brick on chimney matched perfectly.
Quality Service with Professional Team
We recently bought a home and the previous homeowner had set up Smalling Masonry to come out and redo the brick and crown of the chimney. We had not worked with them before, but we will definitely work with them again in the future! The work was done extremely well. The team was on time and on-task the whole time they were there, as well as being very friendly and professional. When I called Gary to schedule a quote for the home we were selling, he was there the next day and got the quote right to us. Smalling is a great local company that we will be proud to support for future jobs!
Extremely pleased with the project from start to finish. Very professional, crew was hardworking, price was very competitive, completed on time, and finished product looks incredible. The neighbors have all commented on how great it looks and I have already recommended this company to others.
(Published on RateABiz) Charles Fox Tue, 05/22/18 all inclusive fireplace rebuild Gas fireplace was in need of total update. Gary sub contracted with Duncan fireplace and installed a new ventless fireplace burner and new fireplace glass doors purchased from Duncan. While at the same time put a new stone veneer on the front facing of the fireplace. He was easy to deal with from the bidding of the job to the completion. Bid was competitive and would recommend his services to others.
Great service! Exceeded my expectations!
Gary and his team recently installed a wood stove insert at my residence. It was a smooth process; things were explained clearly. I needed some masonry work on the chimney - Smalling Masonry worked me into their schedule and made it happen. As questions about the work emerged, Gary always made himself accessible to answer any questions. He was patient and explained things clearly. He's my go-to moving forward.
Exceeding expectations at Customer Service and Quality
Working with Gary, Storm, and Zach was so simple. I needed a chimney rebuild as well as some internal work within the firebox. Storm and Zach were extremely polite and efficient with the inside and outside work. I can finally use my fireplace again and it looks awesome. Thank you so much!!! – Jon
Great experience and would highly recommend
Gary and his small team completed a full chimney replacement earlier than estimated with level of quality that exceeded our expectations. Gary’s soft-spoken friendly style is refreshing and made the entire process easy and less stressful. We would use Gary again and would recommend him to others.
Gary and his Team put a new façade on my existing fireplace and adjacent walls. It looks phenomenal! We could not be more pleased! Our room now looks complete and it has an atmosphere of cozy and exquisite. Thank you Gary and your Team for transforming our fireplace into a work of art!
Extremely pleased with Gary and his small team. They redid the crown, washed/sealed the entire chimney and reattached a loose/cracked brick on the fireplace mantel. Bottom line - they did what they said, when they said they would and the quality was top-notch. Rarely do you find a contractor who shows up early and is ready to go right on time and Smalling was. The job took the specified amount of time and there were no surprise charges. I will use Smalling for any chimney needs and have already recommended them to my realtor for any client needs. Thanks for a job well done!
Thank you so much for the kind words. I know there are plenty of good companies out there so to have made an impression like this makes all of us at Smalling Masonry proud and feel set a part!
First encounter had work done when selling old house and had chimney repaired, they did quality work for reasonable price! This time had windows removed and stone replaced to match existing stone on home -excellent, excellent work!! It looks like naturally part of original home!! They did a great job!!! Highly recommend!! Reasonable, reliable and quality work!!!
EXCELLENT JOB by Smalling Masonry
Very difficult sometimes to find a trade professional willing to do smaller projects for homeowners. Mr Smallings and very capable crew had no problem with 4 brick columns that I needed constructed . Mr Smalling explained steps to process , date each step would be completed, along with a reasonable and fair estimate. No doubt in my mind that I made the right choice for my project
Very professional, highly rated
Called Beech Grove Masonry for an estimate on outside chimney repair and concrete cap installation. Gary Smalling called back promptly to set up an appointment. He arrived on time and I was impressed with his willingness to listen to us about our fireplace needs. He gave us excellent ideas about how to fix our problems with the fireplace. He suggested a water test and that was also done promptly. When the weather cleared up, Gary and his crew came out and within a day and a half the job was complete. The fireplace is 40 years old but looks better now than when it was new. I highly recommend Smalling Masonry for any repair or new masonry needs. You will not be disappointed.
Small Job but the team worked quickly & effeciently!
Gary came out quickly to give us an estimate as we have sold our home & needed some work done as soon as possible! They came back early Saturday, removed old, cracked mortar & caulked with a masonry grade caul that will not crack like mortar in case there is shifting again. Very quick, effeciently, & they really want to be fair on the price!! Very nice guys & we will surely recommend to neighbors where we are now & in our new area! Thanks again guys!!
Our fireplace included a tricky design. There were no right angles and 4 45 degree angles plus an arch over the front door. Gary and Dave did a fantastic job getting those angles nearly perfect. And we did not choose a smooth face stone. They were completely professional in their work and customer relations. They were open to suggestions and ideas that we wanted incorporated in the design and accepted our idea for the color of the mortar used in the hearth. I would recommend them to anyone needing a new fireplace. I can only imagine their repair work would be done just as professionally.
Went Above and Beyond
Gary and his crew really went above and beyond for us. My wife and I bought a house and didn't know until afterward how unsafe the fireplace was. They tore out the old fireplace and gutted the chimney, then rebuilt it rather quickly. It looks fantastic. They also did some other various work helping us restore our finished basement after there was flood damage. Gary was great about working with us with what exactly we needed, wanted, and what was possible.
Professional detail oriented. Masonary work
Discovered Smalling Masonary while shopping for a fireplace insert installation and they came out for an estimate for some hearth modifications. They scheduled the insert install, estimated time needed, performed the install flawlessly. They pointed out the exterior of chimney needed some attention. I asked for a estimate of repair for the exterior and they provided it on the spot. I was impressed with the promptness, knowledge, attention to detail and time spent detailing the work to be performed. Work was scheduled and they were on time, reviewed the work with me before starting and exceeded my expectations. I would highly recommend Smalling Masonry and hire them again. Keep up the great work.!
Above and Beyond
Smalling Masonry goes above and beyond. They installed a fireplace insert and chimney liner replacing a 1975 insert. They made sure to protect the floor and keep work area clean. We had some loose stones that needed to be reset. We had asked about getting them set but was not on work order so they didn’t have the mortar mix with them. Mr. Smalling came back the next morning to fix the stones that goes above and beyond. I would recommend him to anyone needing masonry work.
Very accomodating and good workmanship.
Smalling Masonary did a good job installing slate on the front of my fireplace. They took time to explain how to properly use the new gas logs. They were very professional and polite. They cleaned up thoroughly and took pride in their work. Wendy Brant
Professional, friendly, High quality service
I highly recommend Smalling Masonry. They rebuilt my brick mailbox and it looks terrific. They did a great job matching the brick to the brick on my house. My front steps look great now too! I will definitely use Smalling Masonry again for any future masonry needs...
Responsive and fairly priced
I called for an estimate on chimney sealing and repair and some other potential work, and the call was returned promptly and the estimate arranged. I waited for some other estimates and then told Gary that I wanted to do just the chimney part of the work. He told me when the work would be done and it was done as scheduled. While it is hard for me to evaluate the quality of the work due to its location, I assume it was done well. I trust the person who recommended him to me and he seemed knowledgeable about what was needed.
Our project was to repair an old chimney by grinding and tuck-pointing the brick courses, form a new masonry crown and install a rain cap. The work was professional and much care was taken to protect the property. Excellent clean-up when the job was complete. You can trust, that Gary, will do the job right at a fair price.
Professional and friendly!
Gary and his crew replaced bricks and mortar from a shifted foundation on my home. They also caulked and sealed several (2nd story) windows. GREAT JOB! Very friendly and professional!
Gary and his team were great to work with. The communication was very good, the job was finished ahead of schedule and I will definitely use Gary again for other projects and refer to others.
high quality service.
reliable service, on time, stayed with it until the job was done. Mr. Smalling is a man of good character. He and David, his helper, did their work with out being in a hurry. A solid work ethic. Thank you.
Incredibly honest and ethical! Very professional and high quality
Smalling Masonry have proven themselves over and over! They are incredibly ethical and honest and the level of work they provide is first rate. I would use them again in a heartbeat!
Great Stone Mansonry Work
We could not be more pleased. We needed to have a window well rebuilt and made higher to keep water from coming into the basement. The walls of our home are made of mixed yellow and gray irregular stone. Gary Smalling matched the new stone perfectly including the color of the mortar. You cannot tell that the new window well was not part of the original construction. It just looks great. The price was exactly what we agreed too and the work was finished on time.
I was lucky enough to meet Gary in a Home Improvement store parking lot. Briefly discussed with him the project of wanting an outdoor fireplace built to tie into my deck. He asked me to email him some details which I did that night. Unlike a number of contractors that I sent info to that never rsponded, Gary emailed me a quote the next day and his price was lower than other quotes I received. The week he started the project, I was out of town all week, but through our past conversations leading up to the job, I was totally comfortable with putting it totally in his hands. Gary maintained contact with me through the week, calling me to make recommendations or modifications that truly lead to an incredible finished product. A true professional and craftsman, I HIGHLY recommend Gary to anyone needing a masonry.
Would Highly Recommend
Superior workmanship combined with affordable pricing and great customer service. Took the time to thoroughly and clearly point out issues, and came up with solid solutions. I would highly recommend them.
Absolutely great experience
We are 100% pleased with the work done by Smalling Masonry. Their cost estimate was reasonable and the work was very well done. We needed to have our brick side walk re-mortared. 1. During the estimate visit, it was noted that the bricks were in excellent condition and did not need to be replaced. They proposed grinding out the old mortar and applying the new mortar without moving the bricks. This greatly helped to minimize the cost. 2. They showed up to do the work on the date promised and completed the job on schedule. 3. We've had neighbors remark that it looks like a new sidewalk. The workmanship was excellent.
I am very pleased with Smalling Masonry's performance. Gary Smalling was quick to respond to my request and provided me with what I felt was a fair and reasonable job quote. He arrived promptly on time the day we scheduled for the work to be done, and he and his co-worker were quick and efficient, completing the work as promised. I would definitely use Smalling Masonry's service for any future projects.
Larry and Barbara Sawyer
Quality service and construction at a great price.
Smalling Masonry did a great job rebuilding our fireplace and light post in front of the house. From beginning to the end of the project we were very pleased with their workmanship. Everything was handled in a very quick and professional manner. They did a great job matching the brick and cleaned up everything at the end of the job. We would recommend this company and would definitely use them again. Thank you Gary Smalling! Larry and Barbara S.
Very professional and honest with repair to cracks in basement wall. Job was not as demanding as estimated then adjusted the cost appropriately. On time for the two arrival times and finished as promised. Highly recommend for any masonry job.
Quick and Painless
Gary and his team did a great job on our chimney. We were told by other masonry contractors that it needed to be demolished and rebuilt, but Smalling was able to fix it for less than half of what that would have cost, AND it came with a 5 year warranty! They were there and gone in a day and if it wasn't for the scaffolding in the driveway, you wouldn't have even known they were there. Thanks Gary!
Quality service and construction at a great price.
Gary is the best!
I have referred this company to several clients and used them personally for work at my home. Service is fantastic, Gary is quick to respond with information and estimates, and he gets the job completed in a timely fashion with the best results. He will always be my "go to guy" for chimney and masonry work!
Competitive my priced, showed. O up as scheduled, performed the masonry on the front entrance as quoted (beautiful job), . Only one problem - there is a big dead spot on my front lawn where they had stirred their mortar. It would have been helpful if a tarp had been used so the fluids could have dripped on it instead of the grass. Otherwise, an excellent job.
Needed chimney cap replaced and tuck pointing around brick on chimney. Gary was very professional. Completed all work as promised. Kept work site clean. Quality of work was execellent. Would defintely call again to have future masonary work done. Would highly recommend.
Hope to use them again in the future
They repaired two chimneys in a house we bought in Butler Tarkington. They had to remove several rows of old brick and replace also with a new chimney cap and chimney covers. They did what they said they were going to do and on time. Also the price of their bid was good. I tried two others and one was much higher and the other never gave me a bid after their visit.
Gary is a stone mason artisan! He installed my woodstove/pipe, limestone hearth and Missouri full bed wall protection in my 150 year old home. It turned out beautifully!! Gary is very professional. Always arrived on time and everything was nice and clean when they left. I look forward to future projects with Smalling Masonry. Thank you Gary for doing such an incredible job!
Professional and great service
This company does great quality work. Shows up on time as well as completes project on scheduled time. I am a very satisfied customer and will use there service again.
Smalling Masonry LLC
I am very pleased with my fireplace! Gary is a true artist with stone! He was very concerned throughout the whole process that I got exactly what I wanted and kept me informed of costs. I am truly delighted with the outcome!
Gary built a beautiful stone fireplace for me. I would attach a picture if I knew how. From start to finish Gary was professional and so pleasant to work with. He was always on time and showed up when he said he would. Very customer focused. It was was sn excellent experience and I highly recommend Smalling Masonary for any of your masonary needs.
Part One of Two was Awesome!
We had Gary and Co. come to work on our "hip" wall around the patio. This involved refacing several bricks, resetting limestone caps on stainless steel pins, tuc pointing all loose mortar joints, cleaning and sealing the entire wall. The work was completed as promised and all parts of the estimate were done on time. Gary and his crew are very approachable and good listeners with all requests. Our experience was incredibly positive. We are keeping his sign in our yard because we know our neighbors will inquire about our experience. We will give him a glowing recommendation. We already have Gary scheduled to return in the spring for work on our brick chimney chase. Looking forward to dealing with Smalling Masonry for Part Two!
Unbeatable service and quality
Smallings Masonry far exceeded my expectations for a project on my rental property. The situation was somewhat emergent in nature and his timeliness and thoroughness from start to finish was unmatched. His estimate was precise and was exactly what my insurance company needed and the work was done in exactly the time-frame that was estimated. The work and craftsmanship was amazing. The repair was exactly what was expected and the cleanup and personal touch made it very easy for my tenants in a pretty major project that could have been very messy and could have easily taken much more time. This type of customer service is not the norm anymore and was so refreshing to experience. Thank you so much for taking the time to really understand my needs and for caring so much.
Smalling Masonry did a great job on my home brick repairs. They took care of everything and after they finished the job everything was cleaned up so well you couldn't tell they were even there. They performed work on a newly purchased home and a home I am selling. They did a great job of finding the matching bricks. I would definitely recommend Smalling Masonry.
Very clean and very respectful of my property A++++++
Brick chimney rebuild looks FANTASTIC!
Good experience with Smalling Masonry
We had several issues with the brick on our house. Gary was quick to respond with an estimate and thorough explanation of how he would fix the masonry issues. After meeting with several companies, we felt Gary's solutions made the most sense & his price was very competitive. The work was completed quickly & professionally. We are very satisfied with the work Smalling Masonry did at our home. We plan to use them for all masonry needs in the future.
Tuck pointing and a new basement wall.
Smalling masonry installed a new masonry wall in our basement and tuck pointed the brick foundation. Gary did a great job for a reasonable price and had the work completed quickly.
Afer the agreement was made between Smalling Masonary and 'The Knowles' the work was started on the agreed apon date and finished as originally told. The workmanship was excellant, the suggestions on how to manage this job was super excellant. I'll go on to say we will refer these people without a 2nd thought or'prayer'. We can not be more proud of this floor and so happy they went a step further to find and suggest what was need to make it successful.
Masonry repair/ preventative care.
Gary was prompt, pleasant & professional. I would definitely use him again.
Smalling Masonry is great! We had to get two cracked bricks fixed per a home inspection done by the new owners of our home. Gary had someone out to the house the next day and he fixed it right up. They even got us the replacement brick at a great price!
Sub contracting to Smalling masonry
I am Seth Bingham a Licensed general contractor serving the greater Indianapolis area. We have used Smalling masonry on both large and small contracts with great results. They have exceeded our expectations in professionalism and workmanship. I would recommend them for any of your masonry needs and will continue to use their services personally.
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